Cancellations and Refunds Policy

1. Order Cancellation

• Orders once received and taken into production cannot be cancelled.
• Any cancellation request must be made within 1 hour of placing the order and will be accepted only if production has not yet started.
• Urgent or fast-track cases are not eligible for cancellation once accepted.

2. Returns and Remakes

• Remakes will be accepted only if:
• There is a proven manufacturing defect.
• An incorrect product was delivered due to an error on our part.
• Any such issue must be reported within 3 working days of receipt of the product.
• The product must be returned unused and in its original condition, along with the original lab slip or work order.

3. Cases Not Eligible for Refund or Remake

Luxur Dental Laboratory is not responsible for issues arising from:

• Distorted or poor-quality impressions or scans
• Inaccurate bite registration
• Wrong shade selection by the client
• Changes in the patient’s oral condition after impression
• Incomplete or unclear instructions from the clinician

4. Refunds

• Refunds are provided only when a remake is not possible or not approved after internal review.
• Approved refunds will be processed within 7–10 working days to the original payment method.

5. Final Authority

All requests for cancellations, returns, remakes, or refunds are subject to review by Luxur Dental Laboratory. Our decision will be final and binding to ensure fairness while maintaining professional standards.