Shipping and Delivery Policy

1. Service Coverage

We currently serve dental clinics and professionals across India, with a primary base of operations in Hyderabad, Telangana. Deliveries are handled through trusted courier partners and our in-house logistics team for local orders.

2. Delivery Timelines

• Standard Turnaround Time: 3–7 working days from receipt of complete case materials (impression/scan, prescription, etc.).
• Express Services: Available on request for select cases, subject to feasibility and additional charges.
• Pickup & Delivery in Hyderabad: For clinics within Hyderabad, we offer direct pickup and delivery service as per a pre-scheduled route.

Delays may occur due to incomplete information, poor impressions, public holidays, or unforeseen courier issues.

3. Shipping Charges

• Hyderabad Clinics: No additional charge for regular pickup and delivery.
• Outstation Clinics: Shipping charges may apply based on distance, weight, and urgency.
• Charges will be informed in advance and reflected in the monthly billing or invoice.

4. Packaging

All dental products are packed using sterile, secure, and protective materials to avoid damage during transit. Each package is labelled with the case ID and clinic details for easy tracking.

5. Tracking and Notifications

• Tracking IDs will be shared for all courier deliveries outside Hyderabad.
• Clinics will be informed via WhatsApp or email once the case has been dispatched.

6. Damage or Loss in Transit

• We take utmost care in packaging, but Luxur Dental Laboratory is not liable for delays or damages caused by third-party courier services.
• If you receive a damaged package, kindly inform us within 24 hours with clear photographs so we can assist in resolving the issue.

7. Delivery Acknowledgement

All deliveries require a signature or digital confirmation by an authorised clinic representative. Any issues must be reported immediately upon receipt.